How to input record a Customer Receipt in Sage:
(This is to match payments received from customers to the invoices on their account in the sales ledger module)
From the “Bank” module, click on “customer” – which is usually a “button” icon near the top.
A pop up window entitled “Customer Receipt – [followed by the name of the bank account]” should appear. For each sales invoice, input as follows (tab between fields):
A/C – this is the Customer Account reference, if you do not know it, click on the downward arrow on the right of that field to bring up a drop-down list of all the customers. A new customer can also be set up from this drop-down list by clicking on “new”, you will be brought into the “Customer Record” to enter a new customer’s details.
Date – the receipt date in dd/mm/yyyy format (the default is current date)
Amount – this is the total amount of the payment received from the customer. (If the payment is for more than one invoice, then you will have the chance to allocate the payment to several invoices). If you leave this blank, Sage will automatically add up all the individual invoice receipts that are selected later in the process.
Ref – this is a reference field for the payment.
If the customer has invoices outstanding, these will be listed in the lower half of the window. Use the [tab] button to navigate to (or the mouse button to click to) the “receipt” field for each invoice that is being paid. If the invoice is being paid in full, you can click on the “pay in full” button at the bottom. If only a partial payment of that invoice is being made, type in the amount that is being paid towards that invoice. If you have awarded a discount against a particular invoice that is being paid, you can input that in the “discount” field for that invoice.
Repeat this process for each invoice that is being paid.
At the end, the analysis total should equal the amount typed in at the start (near the top of the screen) – if you didn’t type an amount in, then Sage will automatically use the analysis total for the amount of the receipt.
When you are finished allocating the payment, click on “Save” in the bottom left of the window.
Payments on Account
If you have received some money from a customer, but do not know which invoice(s) it relates to, you can post this as a “payment on account”, by simply not allocating any (or remaining) amounts to specific invoices and clicking “save” as before.